Part 1: Personal Information and Privacy | Introduction
We are committed to safeguarding the privacy of our website visitors. This policy outlines how we handle your personal information. By continuing to use our website and agreeing to this policy, you consent to our use of cookies in accordance with the policy terms.
This privacy notice details how we collect and process your personal data when you use our site (www.cb-training.com), including any information you provide when purchasing a product or service, signing up for our newsletter, or participating in a prize draw or competition.
By providing us with your data, you confirm that you are over 13 years of age.
Charles Bloe Training Ltd is the data controller, meaning we are responsible for your personal data (referred to as “we”, “us”, or “our” in this privacy notice).
Our website may contain links to other websites of interest. However, once you leave our site via these links, we have no control over the other websites. We cannot be responsible for the protection or privacy of information you provide while visiting such sites, and these sites are not governed by this privacy statement. Please exercise caution and review the privacy statements of any websites you visit.
Marketing Communications:
As of May 2018, we do not send marketing communications by email. If this changes, we will update our policy.
Contact Details
Our full contact details are:
CB Training by Supportive Solutions [insert address]
Company Reg No: 224189
Email: info@cb-training.com
Phone: 0330 3210 228
If you have concerns about how we collect or use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK authority for data protection. We would appreciate it if you contacted us first so we can attempt to resolve any issues.
To ensure the accuracy of the information we hold about you, please notify us if your personal details change by emailing info@cb-training.com.
What Data We Collect About You
Personal data means any information capable of identifying an individual, excluding anonymised data.
Types of Data We Process
- Communication Data: Includes any communication you send us (e.g., via email, contact forms, social media). We use this to respond, keep records, and defend or pursue legal claims. Legal basis: legitimate interests.
- Customer Data: Includes details related to purchases (e.g., name, contact details, billing address, payment information). We process this to fulfill orders and maintain transaction records. Legal basis: performance of a contract.
- User Data: Includes how you interact with our website and services, including content you post. We process this to operate and secure our site, provide relevant content, and manage our business. Legal basis: legitimate interests.
- Technical Data: Includes technical details like your IP address, browser, and website usage. We process this to protect our website, analyze usage, and tailor content and ads. Legal basis: legitimate interests.
- Marketing Data: Includes your preferences for marketing communications. We use this for promotions, ads, and understanding marketing effectiveness. Legal basis: legitimate interests.
We may combine the above data (Customer, User, Technical, Marketing) to deliver relevant content, ads, and marketing communications. Legal basis: legitimate interests or consent.
Sensitive Data
We do not collect sensitive data, including health, racial, political, or biometric information.
Data Usage
We use your data only for the purposes for which it was collected or for compatible purposes. If we need to use it for an unrelated purpose, we will inform you and explain the legal grounds for doing so.
If required by law or for contract performance, we may process data without your consent. We do not engage in automated decision-making or profiling.
Failure to Provide Data
If required personal data is not provided, we may be unable to fulfill your order or contract and may cancel services. We will notify you if this happens.
How We Collect Your Personal Data
We collect your data directly when you provide it (e.g., through forms or emails). We also automatically collect data using cookies and similar technologies. Please see our cookie policy for more details.
We may receive data from third parties, such as your employer, analytics providers like Google, advertising networks like Facebook, and public sources such as Companies House and the Electoral Register within the EU.
Disclosures of Your Personal Data
We may share your personal data with:
- Service providers (e.g., IT and system administrators)
- Professional advisers (e.g., lawyers, auditors)
- HM Revenue & Customs and relevant authorities for regulatory purposes
- Third parties in the event of a sale, transfer, or merger of our business
We ensure third parties handle your data securely and in compliance with the law.
International Transfers
Some of our service providers are outside the EEA, and their processing may involve data transfers. We ensure adequate protection through:
- Transfers to countries deemed adequate by the European Commission
- Specific contracts, codes of conduct, or certifications
- For US-based providers, participation in the EU-US Privacy Shield
If no safeguards are in place, we may request your consent for specific transfers, which you can withdraw at any time.
For more details, contact us at info@cb-training.com.
Data Security
We implement security measures to protect your data from unauthorized access or loss. Access is limited to those who need it for business purposes and is handled according to strict confidentiality obligations. We have procedures in place for managing data breaches and will notify you and regulators if necessary.
Data Retention
We retain your personal data as long as necessary to fulfill its purpose, including legal or reporting requirements. For tax purposes, basic customer data is kept for six years after the customer relationship ends.
In some cases, you can request the deletion of your data. We may anonymize data for research or statistical purposes and use it indefinitely.
Your Legal Rights
Under data protection laws, you have the following rights regarding your personal data:
- Request access, correction, or erasure of your personal data
- Object to or request restriction of processing
- Request transfer of your personal data
- Withdraw consent
For more details on these rights, visit the ICO website. To exercise your rights, email us at info@cb-training.com. We don’t charge for these requests, but may apply a reasonable fee for excessive or repetitive requests. We may also refuse if your request is unfounded.
To verify your identity, we may ask for additional information. We aim to respond to requests within one month but may take longer for complex requests, in which case we’ll keep you updated.
Third-Party Links
Our website may contain links to third-party sites. We’re not responsible for their privacy practices, so we recommend reading their privacy notices when you leave our site.
Cookies
Cookies are small files stored on your device that track your usage of our website to improve your experience. They can be used for analytics, marketing, and personalizing content. You can manage cookies through your browser settings, but blocking all cookies may affect your ability to access certain parts of our site.
How We Use Cookies:
- Session Cookies: Temporary cookies that are deleted when you close your browser. They help with session identification but do not collect personal data.
- Persistent Cookies: Stored on your device after the session ends, used for features like Google Analytics.
- Strictly Necessary Cookies: Essential for site functionality, such as completing purchases. These cannot be disabled.
- Performance Cookies: Help monitor and improve website performance.
- Functionality Cookies: Remember your preferences to improve your website experience.
For more information on our use of cookies, see our cookie policy.
Information Commissioner’s Office
If you’re not satisfied with how we’ve handled your privacy concerns, you can file a complaint with the Information Commissioner’s Office.
