Welcome to CB Training by Supportive Solutions’ website. By using this site, you agree to the following terms and conditions, which, along with our Privacy and Cookie Policy, govern our relationship with you.

If you disagree with any part of these terms, please do not use our website.

1. Introduction
“CB Training by Supportive Solutions,” “we,” or “us” refers to the owner of this website, registered at 6 Princes Street, Innerleithen, EH44 6JT, with company registration number 224189. “You” refers to the website user. You can contact us at info@cb-training.com or by calling 0330 3210 228.

By using our website, you agree to the terms and conditions and consent to our Privacy and Cookie Policy, which covers data collection and cookies.

You must be at least 18 years old to use this site. Any content or material used is at your own risk, and we are not liable for any damage. Links to other websites are provided for your convenience, but we are not responsible for their content.

These terms may be updated from time to time, and any disputes are subject to the laws of England, Northern Ireland, Scotland, and Wales.

2. Copyright Notice
© 1999-2023 CB Training by Supportive Solutions. We and our licensors own the copyrights and intellectual property rights on this website. Unauthorized use may result in legal action.

3. Licence to Use Website
You may:

• View, download, and print pages or files.
  
• Stream audio/video and use specified downloadable documents.
  
• Use our services via a web browser, within the terms set out.
  

You may not:

• Download or store materials not expressly permitted.
  
• Use the website for commercial purposes, except as allowed.
  
• Modify or redistribute content without permission.
  

You may share our newsletter in print or electronically.

We reserve the right to restrict or suspend access to the website as needed, such as for maintenance or updates.

4. Misuse of Website
You must not:

• Damage or interfere with the website’s security or availability.
  
• Use the site for illegal or harmful activities.
  
• Hack, test vulnerabilities, or engage in malicious activity.
  
• Collect data without our permission or use automated systems to access the site. 

Any misuse may result in access restrictions or legal action.

5. Use on Behalf of Organisation

If you are using the website for a business or organizational project, you agree to bind both yourself and your organisation to these terms.

6. Registration and Accounts

6.1 You can register an account on our website by completing the registration form.

6.2 Your account is for your personal use only. Do not allow others to use it.

6.3 If you notice any unauthorized use of your account, please inform us immediately via email.

6.4 Do not use another person’s account to access the website.

7. User Login Details

7.1 When you register, you will choose a user ID and password.

7.2 Your user ID must not be misleading or impersonate anyone.

7.3 Keep your password private.

7.4 If you believe your password has been disclosed, inform us immediately via email.

7.5 You are responsible for any activity on the site caused by not keeping your password secure, and you may be liable for losses.

7.6 Do not try to change your user ID. If you forget it, contact us for help.

7.7 We may suspend access to your account if we suspect a security issue.

7.8 We may require you to change your password at our discretion.

7.9 Update us if any information you provided during registration changes, either by updating your profile or emailing us.

8. Training Course Subscriptions and Fees

All Courses

To subscribe to a training course, you must pay the required fee or register for a free course. We will acknowledge your order, and the contract for services will start when we issue the order acknowledgment.

Booking and Payment

8.1 Book online and pay with a credit/debit card through our secure system.

8.2 Course fees are listed on the website.

8.3 Fees are per person and do not include VAT, which will be added at checkout.

8.4 Fees must be paid in advance and cleared according to the website’s instructions.

8.5 If you dispute a payment, contact us immediately with full details.

8.6 Fees may change, but this will not affect previously paid services.

Online Training Courses

8.7 As long as your account and subscription remain active, you will have access to the course materials and features.

8.8 Once your subscription ends, you will lose access to the course unless otherwise stated.

Scheduled Courses/Webinars

8.9 The fee covers tuition, materials, and a certificate.

8.10 We do not accept provisional bookings.

8.11 Registration details will be stored securely for 3 years.

Travel and Accommodation

We advise against booking travel or accommodation in advance. We are not responsible for any costs incurred.

Refund Policy

8.12 We offer a 14-day cooling-off period after purchase for a full refund.

8.13 After 14 days, refunds are not available, but we may accept name changes. Email us for details.

8.14 If you need to change your booking to a different date or location, contact us, and we will try to accommodate you, but availability is not guaranteed.

9. Distance Contracts: Cancellations and Refunds

9.1 This section applies if you contract with us as a consumer (an individual acting outside their business or profession).

9.2 You can cancel a contract or withdraw an offer within 14 days of making the contract, without giving a reason.

9.3 If we start providing services before the end of the 14-day period, you agree that:

• If services are fully provided, you lose your right to cancel.
  
  
• If services are partially provided, you must pay for the services provided up to the point of cancellation.
  
  

9.4 To cancel, inform us with a clear statement of your decision, either via email or by using our cancellation form. To meet the deadline, send your cancellation before the 14-day period ends.

9.5 If you cancel, you will receive a full refund, except as specified in this section.

9.6 We will refund you using the same method as your original payment unless otherwise agreed. You will not incur any fees for the refund.

9.7 We will process the refund within 14 days after receiving your cancellation.

10. Use of Forums/Comments: Your Content (License)

10.1 “Your content” includes any text, images, audio, video, or other materials you submit to our website.

10.2 You grant us a royalty-free license to use, store, and, with your consent, publish your content on the website.

10.3 You grant us the right to sub-license the rights to your content.

10.4 You allow us to take action for any infringement of the rights associated with your content.

10.5 You waive your moral rights in your content, as permitted by law, and confirm that all others have been waived.

10.6 You may edit your content using the website’s editing features.

10.7 If you violate these terms, or if we reasonably suspect a violation, we may delete, unpublish, or edit your content.

11. Use of Forums/Comments: Your Content (Rules)

11.1 By posting on our forums or other interactive services, you confirm that your content will follow these terms.

11.2 Your content must not:

• Be illegal, infringe legal rights, or cause legal action.
  
• Be defamatory, malicious, obscene, offensive, or discriminatory.
  
• Cause harm, inconvenience, or anxiety.
  
• Violate intellectual property, privacy, or data protection laws.
  
• Provide negligent advice or incite crime.
  
• Breach any court orders or official secrets.
  
• Depict violence, pornography, or false information.
  
• Include unsolicited advertising, software viruses, or harmful content.
  
• Contain links to websites that violate these terms.

12. Reporting Abuse
If you find any unlawful content or activities on our website that violate these terms, please inform us.

13. Limited Warranties

13.1 We do not guarantee:

• The completeness or accuracy of the information on our website
  
• That the website content is up to date
  
• That the website will always work without issues
  
• That our website or any services will remain available
  
  

13.2 We may change or stop any of our website services, or take down the website, at any time without notice or explanation. You won’t be entitled to compensation for changes or discontinuation of services.

13.3 To the fullest extent allowed by law, we exclude all representations and warranties about the website and its use, except as specified in these terms.

14. Limitations and Exclusions of Liability

14.1 These terms do not:

• Limit or exclude liability for death or personal injury due to negligence
  
• Limit liability for fraud or fraudulent misrepresentation
  
• Limit any liabilities that are not allowed by law
  
• Exclude liabilities that cannot be excluded by law
  
  

If you’re a consumer, your legal rights are not affected by these terms, except as allowed by law.

14.2 These liability limitations cover all claims related to these terms, including contract, tort (negligence), and statutory duties, unless otherwise stated in these terms.

14.3 If our website and services are free, we are not liable for any loss or damage.

14.4 We are not responsible for losses caused by events beyond our control.

14.5 We are not liable for any business losses, including lost profits, revenue, contracts, or opportunities.

14.6 We are not liable for the loss or corruption of data, databases, or software.

14.7 We are not liable for any special, indirect, or consequential losses.

14.8 You agree not to make personal claims against our officers or employees for any losses you suffer related to the website or these terms, as we are a limited liability entity.

14.9 Our total liability to you will not exceed the amount you have paid us for services under the contract.

15. Indemnity

You agree to indemnify us against any losses, damages, costs, liabilities, and expenses (including legal costs and third-party claims) arising from your use of the website or any breach of these terms.

16. Breaches of Terms

16.1 If you breach these terms, or if we suspect you have, we may:

• Issue formal warnings
  
• Temporarily suspend your website access
  
• Permanently block access
  
• Block your IP address from accessing the site
  
• Contact your internet provider to block your access
  
• Take legal action against you
  
• Suspend or delete your account
  

16.2 If we block or suspend your access, you must not try to bypass these restrictions (including creating a new account).

17. Trade Marks

17.1 Our logos and other trademarks, whether registered or unregistered, are our property. You are not allowed to use these trademarks without permission, and doing so may infringe on our rights.

17.2 Third-party trademarks and service marks on our website are owned by their respective owners. Unless stated otherwise, we do not endorse or affiliate with these owners and cannot grant you permission to use their rights.

18. Variation

18.1 We may update these terms and conditions periodically.

18.2 The updated terms apply from the date they are published on the website. By using the website, you waive your right to be notified or to consent to these updates.

18.3 If you previously agreed to these terms, we will ask for your agreement to any revisions. If you don’t agree to the changes within a specified period, we may disable or delete your account, and you must stop using the website.

19. Assignment

19.1 We can assign, transfer, subcontract, or otherwise deal with our rights and obligations under these terms, as long as it does not reduce any guarantees you are entitled to as a consumer.

19.2 You cannot assign, transfer, subcontract, or deal with your rights and obligations without our written consent.

20. Severability

20.1 If any part of these terms is deemed unlawful or unenforceable, the remaining parts will continue to be in effect.

20.2 If a provision is unenforceable but could be made enforceable by removing part of it, that part will be deleted, and the rest will remain valid.

21. Third-Party Rights

21.1 This contract is for the benefit of you and us only and is not intended to benefit or be enforceable by any third party.

21.2 The exercise of rights under this contract does not require the consent of any third party.

22. Entire Agreement

22.1 These terms, along with our privacy and cookies policies, represent the entire agreement between us regarding your use of the website and supersede any prior agreements.

23. Statutory and Regulatory Disclosures

23.1 We do not keep a record of the terms and conditions for each individual user, and any updates to these terms will replace the previous version, which will no longer be available. We recommend saving a copy for future reference.

23.2 These terms are only available in English.

24. Medical Information Disclaimer

24.1 Our website contains general medical information intended for healthcare professionals.

24.2 This information is not medical advice and should not be treated as such.

24.3 We provide this medical information without any representations or warranties, express or implied.

24.4 We do not guarantee that the medical information on the website will always be available, or that it is true, accurate, complete, up to date, or non-misleading.

24.5 You must not rely on the website’s information as a substitute for professional medical advice.

24.6 If you have specific medical questions, you should consult your doctor or another healthcare provider.

24.7 If you suspect you may have a medical condition, seek immediate medical attention.

24.8 You should not delay seeking medical advice or disregard medical advice based on information from our website.

24.9 Any assistance received through our website’s interactive features is not specific advice and should not be relied upon without independent confirmation.

24.10 This disclaimer does not:

• Limit or exclude liability for death or personal injury due to negligence;
  
• Limit or exclude liability for fraud or fraudulent misrepresentation;
  
• Limit any liabilities not permitted under applicable law;
  
• Exclude any liabilities that cannot be excluded under applicable law.
  
  

25. Complaints Procedure

At CB Training by Supportive Solutions Ltd, we strive to ensure the satisfaction of all our customers, staff, and consultants. Customer service is our top priority, but we acknowledge that there may be times when things don’t go as planned. We welcome all feedback – both positive and negative – to help us improve.

If you would like to provide feedback or make a formal complaint, please contact us by:

Emailing: info@cb-training.com

Process for Complaints

• We aim to respond to all feedback or complaints within 48 hours during the working week (Monday to Friday).
  
• We will investigate all complaints thoroughly, so please be patient during this process.
• If further information is required, we may need to contact you during the investigation.We will strive to reach a satisfactory outcome as soon as possible, typically within 4 weeks, and will keep you informed of progress throughout.
  
• Complaints must be made within six months from the date the incident occurred.
  
• Records of complaints will be securely retained for two years and then destroyed.
  
  

26. Our Details

Our website is owned and operated by Charles Bloe Training Ltd (Company Reg No: 224189).

You can contact us by:

• Writing to the business address:
  CB Training by Supportive Solutions 4 Redheughs Rigg, Edinburgh, EH12 9DQ
  
• Email: info@cb-training.com
  
• Telephone: 0330 3210 228
  
  

Last updated: April 2025

Further Information
If you need more information about our courses or would like to discuss your training needs, please contact us.